Shop FAQ

ABOUT US

—Sight Unseen’s online shop was created and curated by the co-founders of Sight Unseen, Jill Singer and Monica Khemsurov. To read more about us and about the main site, an online magazine devoted to the creative process, click here.

PAYMENTS

—We accept Paypal and all major credit cards

SHIPPING

—For the moment, we cannot ship internationally to Europe
—US shipping charges for most items are $10 for the first item and $5 for each additional item.
—Flat fee only applies to items purchased in a single transaction, no exceptions.
—In most cases, items are shipped directly from the designer, so shipping methods may vary, but most shipments are insured. Please allow 5 to 10 days for shipping, or longer if specified for made-to-order pieces.

RETURN POLICY

—For items listed as “In stock” or “one of a kind” at the time of purchase, items may be returned in perfect condition up to 7 days after their initial receipt for a full refund, less initial shipping costs. Contact us at returns@sightunseen.com to initiate the returns process. Buyer must pay return shipping fees.
—For items listed as “Made to order” at the time of purchase, returns are prohibited unless the item is defective. This is to protect our designers who are custom-fabricating each order at their own expense.

CUSTOMER SERVICE

Please contact us with any questions you may have and we will respond within 2 business days.
Email: hello@sightunseen.com
Phone: 347-748-1231

PRESS INQUIRIES

For high-resolution images or press information, please contact press@sightunseen.com

PRIVACY

Sight Unseen is the sole owner of the information collected on this site. When you use our website, we collect personal information such as your name, e-mail, billing and shipping address, telephone number, and payment details. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. It is solely used to correctly and fully process your order. All transactions are secure and encrypted, and we never store your credit card information. For our full privacy policy click here.